John was evicted from a housing association property last year due to rent arrears. He was unaware that he could claim housing benefit, and therefore struggled to pay the rent. Since then he has been rough sleeping in the local park. His only income is a small state pension and work pension, and he has no local family. He will be claiming Pension Credit to top up his low income. He has been working with a homelessness outreach worker and has now been accepted for a new housing association property - on the condition that his rent arrears are paid off. He is unable to afford this - and cannot be rehoused until this is paid. Particularly as winter is coming up, it is crucial that John is able to get into a secure property.
John's outreach worker will ensure that he is claiming the correct benefits and that he will be able to sustain his new accommodation going forward.